You Are In :: Home >

Utility

Utility Guide

Find answers to energy related queries

Where is My Supplier’s Customer Services Based?

Question -

I am planning to switch my energy supplier and looking for the one with a cheaper tariff and excellent customer service. It’s not only the location that matters, but the staff’s attitude is also important. So, can you please help me to know where my new supplier’s customer services are located?

Our Expert Says -

Hi, Thanks for writing in Xpert4u.co.uk. Customer service is really an important issue while choosing gas and electricity supplier. It was stated by Ofgem in the month of June that “big six” energy suppliers were failing the customers on the way they solved complaints.

Here is a table provided below providing a detailed information regarding the “big six” suppliers along with their call centers location as well as contact numbers. It will definitely guide you in choosing an efficient energy supplier.

Energy Supplier	Call center location	Contact number
British Gas	Southampton, Leeds, Edinburgh, Cardiff and Manchester	0800 048 0202
Scottish & Southern	Perth	0845 7444 555
Npower	County Durham, Thornaby, Tyne and Wear	0845 071 4525
E.ON	Essex, Leicester, Bedford, Nottingham and Bolton	0845 059 9905
EDF	Hove, Sunderland, Exeter	0800 096 9000
Scottish Power	Glasgow and Warrington	0845 2700 700

I hope that this table will help you decide about the supplier. Also, you can compare the energy prices with the help of our online calculator. By just putting your postcode and a few details regarding your usage, we’ll tell you whether you could save money by switching to another supplier.